Reset password token is invalid

hi, I have my (other) email from my order on 29/09/2017. I don’t remember if I ever tried to login to the forum. I don’t know the password so I clicked on Forgot your password? and received an email with a link. I clicked on the link, typed in a new password and got the message
Please review the problems below:
Reset password token is invalid
Does changing a password work? I had to create a new email address and create a new account to post this message.

Same problem here.
message = “Reset password token is invalid”
I also have created a new account…

additional info :
The account for witch password retrieval does not work, does work on the shop, but does not work on the website (for the dashboard), nor on the forum