Dear Sirs,
I’m still waiting for your product (order #6415) which never arrived. Two months should be enough to consider the product lost, wouldn’t you agree? Should I wait more? Notice that the Royal Mail should provide an international tacking number to check if the product was arrived. It’s very strange that its number is only valid in the UK. Thank you. Cesar Silva
Hey @cesar,
Sorry about this, it may have been lost 
I’m sending you an email in a bit with your options on how to proceed.
Arvy