Device Descriptor Request Failed

Support
#1

Hello,

i just got my (presoldered) BlinkStick Pro with LED Adapter and when i connect it to my computer i get the same error @mikedamirault and @brynmoorhouse had:
In Windows it shows at “Unknown USB Device” with the “Device Descriptor Request Failed” Error.
And it doesn’t show up in the WIndows Client.

Is there a fix for this?

#2

Do you remember the serial number of the device when it was running?

#3

It never ran.
I got this error the first time i plugged it in.

#4

Hello @arvydas,

It’s still not running, any ideas what i can do?

#5

I think you already tested a lot but here are my experiences with connection problems regarding BlinkStick:

  • Check USB cable if you use one
  • Try a USB hub instead the direct PC ports
  • Keep sure it is not a USB 3 port
  • Check the device on a different machine
#6

@s_drux, can you contact me on info at blinkstick dot com with your order number and I will sort out a replacement for you.