# Reset password token is invalid **URL:** \ **Category:** Support\ **Created:** [April 13, 2020, 2:14pm UTC](https://forums.blinkstick.com/t/reset-password-token-is-invalid/1329 "2020-04-13T14:14:51Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![slp724134](https://forums.blinkstick.com/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@slp724134](https://forums.blinkstick.com/u/slp724134)\ **Post date:** [April 13, 2020, 2:14pm UTC](https://forums.blinkstick.com/t/reset-password-token-is-invalid/1329/1 "2020-04-13T14:14:51Z")
hi, I have my (other) email from my order on 29/09/2017. I don’t remember if I ever tried to login to the forum. I don’t know the password so I clicked on [Forgot your password?](https://www.blinkstick.com/users/password/new) and received an email with a link. I clicked on the link, typed in a new password and got the message Please review the problems below: Reset password token is invalid Does changing a password work? I had to create a new email address and create a new account to post this message. ---
**Author:** ![AckerTecs](https://forums.blinkstick.com/letter_avatar_proxy/v4/letter/a/13edae/32.png) [@AckerTecs](https://forums.blinkstick.com/u/AckerTecs)\ **Post date:** [April 22, 2022, 12:01pm UTC](https://forums.blinkstick.com/t/reset-password-token-is-invalid/1329/2 "2022-04-22T12:01:23Z")
Same problem here. message = “Reset password token is invalid” I also have created a new account… ---
**Author:** ![AckerTecs](https://forums.blinkstick.com/letter_avatar_proxy/v4/letter/a/13edae/32.png) [@AckerTecs](https://forums.blinkstick.com/u/AckerTecs)\ **Post date:** [April 22, 2022, 12:17pm UTC](https://forums.blinkstick.com/t/reset-password-token-is-invalid/1329/3 "2022-04-22T12:17:47Z")
additional info : The account for witch password retrieval does not work, does work on the shop, but does not work on the [blinkstick.com](http://blinkstick.com) website (for the dashboard), nor on the forum